Complaints Policy

Complaints Policy

We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognize that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

OUR PROCEDURE

Either call us on 01202 593236 or 07887 665957

Or write to us at Unit R/O 1434 Wimborne Road, Bournemouth, Dorset, BH10 7AS
(please request proof of receipt if posting)

Or Email us vogueconstructionsc@yahoo.com

If we are unable to resolve the complaint ourselves, you have two options for escalation:

Vogue Windows UK Ltd T/A Vogue Construction is a member of Independent Network, part of Network VEKA Ltd. For all work covered by the Independent Network, In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. In the first instance please submit your concern online at www.inveka.co.uk, selecting “Your Guarantee” and completing the online form.  Alternatively, they can be contacted by telephone on 0800 800080.

For all other work, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders on 01174  566 031 or via their website Dispute Resolution Ombudsman.