Complaints Policy
OUR PROCEDURE
Either call us on 01202 593236 or 07887 665957
Or write to us at Unit R/O 1434 Wimborne Road, Bournemouth, Dorset, BH10 7AS
(please request proof of receipt if posting)
Or Email us vogueconstructionsc@yahoo.com
If we are unable to resolve the complaint ourselves, you have two options for escalation:
Vogue Windows UK Ltd T/A Vogue Construction is a member of Independent Network, part of Network VEKA Ltd. For all work covered by the Independent Network, In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. In the first instance please submit your concern online at www.inveka.co.uk, selecting “Your Guarantee” and completing the online form. Alternatively, they can be contacted by telephone on 0800 800080.
For all other work, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders on 01174 566 031 or via their website Dispute Resolution Ombudsman.